Shipping policy

Shipping Policy

Effective Date: August 3, 2026

Poparooz is a brand of Atlas Commerce LLC.

1. Shipping Area

We currently ship to eligible addresses within the United States where delivery is offered at checkout.

Availability may vary for remote locations, military addresses, post office boxes, territories, Alaska, Hawaii, or other locations with carrier restrictions.

An order is not accepted for an address unless the checkout process permits the order to be completed.

2. Order Processing

Standard in-stock orders are normally processed within 1–3 business days.

Business days do not include weekends or applicable public holidays.

Processing time is separate from transportation time. Any different processing time displayed on a product page, order confirmation, or custom-order approval takes priority for that product.

3. Estimated Transportation Time

After dispatch, standard delivery is normally estimated at:

7–15 business days

Delivery dates are estimates rather than guarantees. Customs processing, severe weather, carrier disruption, public holidays, remote delivery, and other events outside our reasonable control may affect delivery.

If we are unable to ship within the promised processing period, we will contact the customer regarding the delay and provide the available options, which may include accepting a revised shipment date or cancelling the unshipped item for a refund.

4. Personalized Material Kits

After receiving a usable customer image and the necessary instructions:

The first proof is normally prepared within 1–2 business days.
One reasonable revision is available before production.
After approval, a material-only custom kit is normally dispatched within 1–2 business days.

If the customer does not respond to a proof request within two business days, we may send a reminder and then continue using the most recently provided proof and instructions.

5. Finished Custom Artwork

Estimated production time depends on size and complexity:

Small finished designs: approximately 3–5 business days;
Medium finished designs: approximately 5–10 business days;
Large or complex finished designs: approximately 10–20 business days.

The final production estimate may be provided on the product page, in the proof email, or before the customer approves production.

Transportation time begins after production is completed and the package is handed to the carrier.

6. Shipping Charges

Eligible orders with a merchandise subtotal of USD $70 or more, after discounts and before tax, qualify for free standard shipping where the free-shipping option is displayed at checkout.

For orders below the applicable threshold, shipping is charged at the rate shown during checkout.

We currently do not offer expedited shipping.

7. Duties and Taxes

Eligible United States orders are normally shipped using a duties-paid arrangement, so customers should not ordinarily be asked to pay separate import duties at delivery.

Applicable sales tax may still be calculated and collected during checkout.

Additional charges caused by an incorrect address, refusal, failure to collect a package, customer-requested rerouting, or inaccurate customer information are not covered by this duties-paid arrangement.

8. Tracking

When tracking is available, tracking information will be sent to the email address or other contact information provided during checkout.

Tracking may require a reasonable period to become active after the shipping confirmation is issued.

9. Split Shipments

An order may be divided into multiple shipments because of:

Different product preparation times;
Separate fulfillment locations;
Carrier restrictions;
Packaging requirements; or
Restrictions affecting electrical tools and other products.

Each package may have a separate tracking number and delivery date.

A delay affecting one package does not necessarily mean the remaining packages have been lost.

10. Address Accuracy

Customers must provide a complete and accurate delivery address.

Contact us immediately if an address must be corrected. We cannot guarantee that an address can be changed after picking, packing, production, or shipment has begun.

If an order is returned, delayed, lost, or requires reshipment because the customer supplied an incomplete or incorrect address, the customer may be responsible for the resulting charges.

11. Delayed or Lost Packages

The package has not arrived seven calendar days after the last estimated delivery date; or
Tracking has shown no meaningful update for ten business days.

We will review the tracking information and may open an investigation with the carrier.

A package is not treated as confirmed lost solely because tracking has temporarily stopped updating.

When the carrier or available evidence confirms that a package was lost before delivery, Poparooz may offer reshipment or a refund for the affected item.

12. Tracking Shows Delivered but the Package Is Missing

Before contacting us, please check:

Household members;
Neighbors;
Mailrooms, reception areas, and building staff;
Mailboxes and parcel lockers;
Porches, side doors, and other delivery locations; and
Any delivery photograph or notice provided by the carrier.

We will assist with a carrier investigation. Reshipment or refund will depend on the tracking record, proof of delivery, investigation result, and responsibility for the loss.

A package marked as delivered is not automatically eligible for a refund solely because the recipient states that it was not found.