Privacy policy

Privacy Policy

Effective Date: August 3, 2026

This Privacy Policy describes how Poparooz, a brand of Atlas Commerce LLC, collects, uses, discloses, and protects personal information when you visit poparooz.com, place an order, communicate with us, submit content, use our services, or otherwise interact with us.

1. Personal Information We Collect

Depending on how you interact with us, we may collect:

Contact and Identity Information

• Name;
• Email address;
• Telephone number;
• Billing address;
• Shipping address; and
• Account or customer-profile information.

Order and Transaction Information

• Products ordered;
• Order value;
• Discounts;
• Shipping selections;
• Order status;
• Returns and refunds;
• Customer service history; and
• Fraud-prevention information.

Payment Information

Payments are processed by payment providers such as Shopify Payments, Shop Pay, card networks, digital-wallet providers, and financial institutions.

Poparooz generally does not receive or store your complete payment-card number.

Device and Online Activity Information

We and our service providers may collect:

• IP address;
• Browser and device type;
• Operating system;
• Cookie identifiers;
• Pages viewed;
• Products viewed;
• Cart and checkout activity;
• Referring source;
• Approximate location derived from technical information; and
• Interactions with store features, reviews, messages, and customer events.

Communications and Reviews

We may collect information contained in:

• Emails;
• Messages;
• Support requests;
• Reviews;
• Survey responses;
• Return requests; and
• Other communications submitted to us.

Customer Images and Customization Content

When you voluntarily send an image or customization request, we may temporarily process:

• The original image;
• Design instructions;
• Proofs;
• Pattern files;
• Color and size selections; and
• Communications necessary to complete the order.

2. How We Collect Information

We may collect personal information:

• Directly from you;
• Automatically through the website, cookies, pixels, and similar technologies;
• From Shopify and connected sales channels;
• From payment, fraud-prevention, messaging, review, and shipping providers;
• From applications that you choose to interact with; and
• As otherwise permitted or required by law.

3. How We Use Personal Information

We may use personal information to:

• Operate and improve the store;
• Process payments and orders;
• Produce and deliver personalized products;
• Prepare proofs and respond to revision requests;
• Provide tracking and delivery support;
• Handle returns, refunds, complaints, and disputes;
• Authenticate customers and protect accounts;
• Detect fraud, abuse, and security threats;
• Provide reviews, messaging, and customer-service functions;
• Measure store performance;
• Personalize store experiences where permitted;
• Send marketing communications when you have provided the required consent;
• Maintain tax, financial, legal, and business records; and
• Comply with applicable law and enforce our policies.

4. How We Disclose Personal Information

We may disclose personal information to service providers that help operate our business, including:

• Shopify, including Shopify Payments, Shop, and Shop Pay;
• Payment processors, card networks, banks, and digital-wallet providers;
• Judge.me Reviews and other review-service providers;
• Customer-messaging and support providers;
• Website gallery, media, and functionality providers;
• Email and communications providers;
• Shipping carriers, logistics providers, and fulfillment partners;
• Fraud-prevention, security, analytics, and technical-service providers;
• Accountants, insurers, consultants, and legal advisers;
• Government authorities when legally required; and
• A purchaser, successor, or adviser in connection with a proposed business transaction.

Service providers receive information only for relevant business functions, subject to their own terms and privacy obligations.

5. Shopify Network Intelligence and Personalized Services

Our store currently uses Shopify Network Intelligence.

Shopify may combine information generated through our store with information from other Shopify services to improve Shopify services and provide enhanced store, personalization, measurement, or advertising-related functions, as described in Shopify’s applicable privacy terms.

Some disclosures or uses may be treated as a “sale,” “sharing,” or processing for targeted advertising under certain United States state privacy laws, even when no money is exchanged for personal information.

We do not knowingly sell personal information directly for money.

Where required, you may opt out by using the Do Not Sell or Share My Personal Information, data-sharing opt-out, or similar privacy link provided through our website.

You may also use the Shopify privacy controls made available through the store. Where required and technically supported, recognized browser-based opt-out signals may also be processed.

6. Cookies and Pixels

Our store and service providers may use cookies, pixels, software development tools, and similar technologies to:

• Keep the store functioning;
• Remember preferences;
• Protect transactions;
• Understand store usage;
• Provide reviews and messaging;
• Measure performance; and
• Support personalization or advertising where permitted.

Our current customer-event configuration includes an application pixel associated with Judge.me Reviews.

Your choices may be managed through the cookie banner or privacy controls displayed on the website. Restricting cookies may affect some store functions.

7. Customer Images

Customer images are used only for:

• Reviewing the customization request;
• Producing a proof;
• Producing or assembling the ordered product;
• Fulfilling the order; and
• Resolving customer-service issues directly associated with that order.

After the custom order is completed, we promptly delete the original image from our active working email folders, downloaded working files, and production workspace.

We do not maintain a customer-image library for future marketing.

Copies may remain temporarily in service-provider backups, cybersecurity records, disaster-recovery systems, or records that must be retained for legal reasons. These copies are not retained for ordinary marketing use and may be deleted according to the service provider’s normal retention process.

We do not use a customer’s photograph or customized product in advertising, social media, promotional examples, or public galleries unless the customer separately provides clear permission.

If an image contains a minor or another person, the person submitting it represents that they are authorized to provide and use that image.

8. Local Image Processing

When our browser-based pattern generator becomes available, images used only within the local generator are intended to be processed on the customer’s device without being uploaded to Poparooz servers.

This does not apply when a customer voluntarily emails an image, submits it with an order, uploads it through a future order feature, or otherwise sends it to Poparooz or a service provider.

9. Marketing Communications

We may send marketing emails or text messages only when permitted and when the required consent has been obtained.

You may unsubscribe using the link in a marketing email or by following the instructions contained in a message.

Transactional messages concerning orders, account security, shipping, or customer support are not marketing communications.

10. Data Retention

Except for original customer photographs covered above, we retain personal information for as long as reasonably necessary to:

• Complete transactions;
• Provide customer support;
• Maintain financial and tax records;
• Prevent fraud;
• Resolve disputes;
• Enforce agreements; and
• Comply with legal obligations.

Retention periods vary according to the type of information and the reason for processing.

11. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to personal information;
• Request correction;
• Request deletion;
• Obtain a portable copy;
• Opt out of certain sales, sharing, or targeted advertising;
• Withdraw consent where processing is based on consent;
• Limit certain uses of sensitive information where applicable; and
• Appeal a denied privacy request where applicable.

To submit a request, contact:

poparooz2026@gmail.com

We may need to verify your identity before completing a request. Certain information may be retained or withheld where permitted or required by law.

An authorized agent may submit a request where applicable, subject to verification of the agent’s authority.

12. Children’s Privacy

Our online services are not directed to children under 13.

Orders must be placed by a person who is at least 18 years old or has reached the legal age of majority in their jurisdiction.

Poparooz products are generally recommended for ages 16 and older. Minors should use craft products and heating tools only with appropriate adult supervision.

13. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

No internet transmission, email service, payment system, or storage method can be guaranteed to be completely secure.

14. International Processing

Our service providers, carriers, and business partners may process information in the United States and other countries.

Privacy and data-protection rules in those countries may differ from the laws of your location.

15. Changes to This Policy

We may update this Privacy Policy when our services, applications, business practices, or legal obligations change.

The revised version will be posted on this page with a new effective date.

16. Contact

Privacy requests and questions may be sent to:

Poparooz
A brand of Atlas Commerce LLC
Email: poparooz2026@gmail.com

We normally respond within 24–48 hours on business days, although privacy requests may require additional time for identity verification and processing.